Policies and reporting
Reporting point for complaints & concerns – Sustainability Partner
Sustainability Partner strives for open, respectful and transparent cooperation with all its stakeholders: clients, suppliers, freelancers, partners, communities and employees. We believe it is important that everyone who comes into contact with Sustainability Partner has a place to:
- report a complaint,
- raise a concern,
- provide feedback on cooperation or services,
- or draw attention to an issue in our value chain.
Report a complaint or concern
Submit your report directly through Microsoft Forms. This takes you to an external website. Responses are processed in Microsoft Forms; this website does not receive or store the content of your report.
The form is currently available in Dutch. French and English translations are being prepared.
Open the complaint form in Microsoft Forms ↗
Microsoft Forms · Form in Dutch
What can you expect?
Grievance procedure PSG3.1, version 1.0 of 14 September 2026, takes precedence, including if the Microsoft Forms form mentions different deadlines.
- Receipt: Within 3 working days.
- Intake and scope: Within 7 working days of receipt.
- Investigation: Within 20 working days of acceptance.
- Resolution and decision: Target: within 30 working days of acceptance; complex cases within 45 working days.
- Implementation and closure: Closure notice within 5 working days of implementing the agreed measures.
Deadlines are targets in working days. In exceptionally complex cases, before the deadline expires you will receive an explanation and a new update schedule. During an investigation, you will receive a status update at least every 10 working days.
Read the full grievance procedure
Unable to use Microsoft Forms? Email info@sustainabilitypartner.be.